Ledgers Technology, Inc. ("Ledgers," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information we obtain from third-party sources.
1.1 Information You Provide
When you create an account, use our services, or communicate with us, you may provide us with:
- Account Information: Your name, email address, company name, job title, phone number, and password when you register for an account.
- Billing Information: Payment card details, billing address, and other information necessary to process payments. Payment card information is processed by our third-party payment processor and is not stored on our servers.
- Financial Data: Information you connect from banks, accounting software, payment processors, and other financial data sources through our integrations, including transaction records, account balances, invoices, and related metadata.
- Communications: Information you provide when you contact our support team, respond to surveys, or communicate with us through any channel.
- Profile Information: Any additional information you choose to add to your profile.
1.2 Information Collected Automatically
When you access or use our services, we automatically collect certain information, including:
- Usage Data: Information about how you interact with our platform, including pages visited, features used, actions taken, and time spent on pages.
- Device Information: Information about the device you use to access our services, including device type, operating system, browser type and version, and unique device identifiers.
- Log Data: Server logs that record information such as your IP address, browser type, and referring pages.
- Location Information: General location information inferred from your IP address. We do not collect precise geolocation data.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies. For more details, please see our Cookie Policy.
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Integration Partners: When you connect third-party services to Ledgers, we receive data from those services as authorized by you.
- Business Partners: We may receive information from business partners with whom we offer co-branded services or joint marketing activities.
- Publicly Available Sources: We may collect information from publicly available sources to supplement the information we hold about you.
2. How We Use Your Information
2.1 Providing and Improving Our Services
- To create and manage your account and provide access to our platform
- To process and display your financial data and generate insights, reports, and visualizations
- To sync data with connected third-party integrations
- To process transactions and send related information including purchase confirmations and invoices
- To provide customer support and respond to your inquiries
- To analyze usage patterns and improve our platform's functionality and user experience
- To develop new features, products, and services
2.2 Communications
- To send you transactional communications such as account confirmations, security alerts, and payment receipts
- To send you product updates and information about features or services that may interest you
- To respond to your comments, questions, and support requests
2.3 Security and Compliance
- To detect, prevent, and address fraud, security breaches, and other harmful activities
- To verify your identity and prevent unauthorized access to your account
- To comply with applicable laws, regulations, and legal processes
- To enforce our Terms of Service and other agreements
2.4 Analytics and Research
- To conduct research and analysis to better understand our users and improve our services
- To measure the effectiveness of our communications
- To create aggregated, anonymized data for statistical analysis
3. Legal Bases for Processing
If you are located in the European Economic Area, United Kingdom, or other jurisdictions with similar data protection laws, we rely on the following legal bases for processing your personal data:
- Contract Performance: Processing necessary to perform our contract with you, including providing our services, managing your account, and processing payments.
- Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, conducting analytics, and preventing fraud.
- Consent: Processing based on your consent, such as when you opt in to receive marketing communications. You may withdraw consent at any time.
- Legal Obligation: Processing necessary to comply with our legal obligations.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
We share information with third-party vendors and service providers who perform services on our behalf, such as hosting, data analytics, payment processing, customer support, and email delivery. These service providers are contractually obligated to protect your information.
5.2 Integration Partners
When you connect third-party services to Ledgers, we share information with those services as necessary to enable the integration.
5.3 Legal Requirements
We may disclose your information if we believe in good faith that disclosure is necessary to comply with applicable law, respond to valid governmental requests, or protect our rights, safety, or property.
5.4 Business Transfers
In connection with any merger, acquisition, or sale of assets, we may transfer or share your information with the relevant parties. If such a transaction occurs, we will notify you and outline your choices.
5.5 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
6. International Data Transfers
Ledgers Technology, Inc. is headquartered in the United States. If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located.
When we transfer personal data from the EEA, UK, or Switzerland to countries without adequate data protection, we use Standard Contractual Clauses or other appropriate safeguards to ensure your information is protected.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it.
- Account Data: Retained while your account is active. Deleted or anonymized within 90 days of account closure, unless retention is required by law.
- Financial Data: Retained until you disconnect the integration or close your account.
- Usage Logs: Retained for up to 24 months for analytics and security purposes.
- Billing Records: Retained for up to 7 years as required by tax and accounting laws.
- Communications: Retained for up to 3 years to provide consistent service and resolve disputes.
8. Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption: TLS encryption for data in transit and AES-256 encryption for data at rest.
- Access Controls: Role-based access controls and the principle of least privilege.
- Authentication: Multi-factor authentication support and strong password requirements.
- Security Testing: Regular security audits, vulnerability assessments, and penetration testing.
- Incident Response: Documented procedures to promptly address any security breaches.
- Employee Training: Regular training on data protection and security practices.
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We continuously work to improve our security practices.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: Request that we delete your personal information, subject to certain exceptions.
- Right to Restrict Processing: Request that we restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: Receive your personal information in a structured, machine-readable format.
- Right to Object: Object to the processing of your personal information for direct marketing or based on legitimate interests.
- Right to Withdraw Consent: Where we rely on consent, withdraw it at any time.
- Right to Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe our processing violates applicable law.
To exercise any of these rights, please contact us at privacy@getledgers.com. We will respond within the timeframe required by applicable law.
9.1 California Privacy Rights
If you are a California resident, you have additional rights under the CCPA and CPRA, including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale or sharing of your personal information. We do not sell your personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us at privacy@getledgers.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where required by applicable law, provide additional notice before the changes take effect.
12. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Ledgers Technology, Inc.
Email: privacy@getledgers.com
Address: New York, USA
For data protection inquiries from the EEA or UK, you may also contact our Data Protection Officer at dpo@getledgers.com.